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Privacy Policy for Balam/ Symbiosis Art

Last Updated: June 4, 2025

This Privacy Policy describes how Balam, Balam Tattoos, Symbiosis Tattoos, and Symbiosis Art (collectively, "we," "us," or "our") collect, use, and share information about you when you book tattoo appointments, purchase clothing or art online, or otherwise interact with us.

Your privacy is very important to us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Information You Provide Directly To Us:

  • Contact Information: Name, email address, phone number, mailing address (for shipping physical products).

  • Booking Information: Tattoo ideas, design preferences, reference images, body placement preferences, skin type information, relevant medical history pertaining to tattoo eligibility (e.g., allergies, skin conditions, medications, pre-existing health conditions that may impact the tattooing process), and any other information necessary to facilitate your tattoo appointment.

  • Payment Information: For online sales and tattoo deposits/payments, we use third-party payment processors (e.g., Shopify Payments, PayPal, Stripe, Square, etc.). We do not directly store your full credit card details. This information is securely handled by our payment partners.

  • Communication Content: Any information you provide when you communicate with us via email, messenger services (e.g., Meta Messenger), or other communication channels, including feedback, inquiries, and customer service requests.

  • Account Information: If you create an account on our website for online sales, we collect your username and password.

b. Information Collected Automatically:

When you visit our website for clothing and art sales, certain information may be collected automatically. This information helps us understand how you use our site and improve your experience.

  • Log Data: Your IP address, browser type, operating system, referring/exit pages, and dates/times of access.

  • Usage Data: Information about how you interact with our website, such as pages viewed, products added to cart, and items purchased.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., pixels, web beacons) to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: To schedule and manage tattoo appointments, process online clothing and art sales, and deliver purchased items.

  • To Communicate With You: To respond to your inquiries, provide updates about your appointments or orders, send booking confirmations, and provide customer support.

  • To Personalize Your Experience: To tailor tattoo designs to your preferences and recommend products or art that may be of interest to you.

  • To Process Payments: To facilitate secure transactions through our third-party payment processors.

  • For Marketing and Promotional Purposes: To send you newsletters, promotions, and information about new products, art, or guest spots, but only if you have opted in to receive such communications. You can opt-out at any time.

  • To Improve Our Services: To understand how our website and services are used, to troubleshoot problems, and to develop new features and offerings.

  • For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Balam Tattoos / Symbiosis Art, our clients, or others.

3. How We Share Your Information

We may share your information with third parties in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing (e.g., Shopify, PayPal, Stripe, Square), website hosting, email delivery, shipping and fulfillment, marketing assistance, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • With Tattoo Guest Spot Locations: If Balam is guest spotting at another tattoo studio (e.g., Zen Ink Asheville), relevant booking information (name, contact details, tattoo idea) may be shared with that studio to facilitate your appointment.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request that we correct any inaccuracies.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.

  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

To exercise any of these rights, please contact us using the contact information provided below.

6. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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